Career Summary
IT Business Analyst with experience in banking, software production, and other environments. Proficient with tools of the trade including SQL, Word, Excel, SharePoint, and Visio. Strong technical background in development, databases, Internet technologies, and other disciplines. Hands-on experience with process documentation, development, and implementation; requirements gathering; design; reporting; test scripting; and customer service.
Experience
Technisource 2011-2012
Wells Fargo & Company
Charlotte, North Carolina
Business Systems Consultant
- Supported management, operations, and business analyst staff by tracking and monitoring human resource need estimates and release commitment schedules.
- Managed vendor relationships for third-party technical outsourcing.
- Produced complex reports using MS-Excel and Word.
- Developed agendas and conducted weekly and ad hoc meetings.
- Performed light SharePoint development.
- Performed light editing of audio files (MP3, μ-law, etc.).
Business Analyst
- Completed existing requirements documentation; drafted UAT scripts and traceability matrix; developed Word templates and Excel macros.
Wachovia Corporation 2000-2009
Charlotte, North Carolina
Business Process Analyst 2005-2009
- Supported application teams providing IT services for approximately 50 applications implemented on diverse platforms.
- Developed and maintained all documentation for change management, source code management, and software lifecycle processes.
- Developed and maintained templates for lifecycle documents for requirements, design, implementation planning, and others.
- Gathered application requirements, implemented production changes. Wrote test plans and scripts, executed tests.
- Reverse-engineered XML output from a process modeling tool to create a reporting database dictionary for the tool.
Technical Team Lead 2000-2005
- Developed and maintained near real-time interfaces for automatic vendor dispatching from the help desk system. Bulletproof over 5 years.
- Coordinated team activities including setting priorities; balancing resource workload; providing for 24x7 support coverage and escalation; and managing the support queue.
- Led custom design, development, and deployment of corporate call and problem tracking software. Remedy ARS with DSO for reporting replication.
- Wrote and edited functional design (FDD) and business requirements documents (BRD).
Nortel Networks, Ltd. 1998-2000
Raleigh, North Carolina
Remedy System Administrator (Contract to Hire)
- One-man Remedy ARS shop: System and database administrator, application design, development, custom integration, maintenance, and support. Zero unscheduled downtime.
- Developed, implemented, and managed custom Remedy Action Request System (ARS) applications throughout the development lifecycle. Development included SQL, shell scripting, Perl, and C.
- Developed, implemented, documented, and managed Remedy Distributed Server Option (DSO) interfaces with multiple customers running disparate systems.
Selected Education and Certification
Radford University
Bachelor of Science in Mathematics. Minor in Computer Science
Community College of the Air Force
Associate of Applied Science in Electronic Systems Technology
The George Washington School of Business
- Logical Data Modeling, 2008
- Process Modeling and Management, 2008
Carnegie Mellon Software Engineering Institute
- Introduction to the Capability Maturity Modele Integration Version 1.2, 2007