I am a Technical Business Analyst at heart with particular strengths in writing and documentation. I know all the Microsoft products including all versions of Windows and Office including SharePoint, Visio, and Project. I am fluent in SQL, HTML, CSS, Perl, and PHP.

My background includes software installation and support, programming, testing, netowrk support, data analysis, training, systems development, and just a little bit of database administration and Unix system administration. My BA experience includes process development, improvement, and implementation; requirements gathering; application design and testing; and meeting facilitation.



  • Information Technology 2012
    This was the résumé I was shopping when I left IT to begin my Food Service experience.
  • Information Technology 2007
    This older version overlaps a little with the one above, but it shows more of the technical experience I have gained along the way.


Employed, Seeking. I am seeking full time, salaried work as a Business Analyst or something similar. My most recent experience is in Banking, but I would love to get into Food or the Health Services field. In the mean time, I remain happily and gainfully employed by the Compass Group at the Emerald Commons Café in the Wells Fargo Customer Information Center in Charlotte, North Carolina.


I can best be reached by email to Fritz Knack ( I would welcome your questions or comments on the site, requests for recipes or advice, and anything else you might have to offer. For other means of reaching me, please see my contact page.