Fritz Knack

Information Technology Resume
July 2012

Career Summary

IT Business Analyst with experience in banking, software production, and other environments. Proficient with tools of the trade including SQL, Word, Excel, SharePoint, and Visio. Strong technical background in development, databases, Internet technologies, and other disciplines. Hands-on experience with process documentation, development, and implementation; requirements gathering; design; reporting; test scripting; and customer service.

Knowledge and Skills

Communication, Documentation, and Reporting

Process Analysis

Application Lifecycle


Technisource 2011-2012
Wells Fargo & Company

Charlotte, North Carolina

Business Systems Consultant

Business Analyst

Wachovia Corporation 2000-2009

Charlotte, North Carolina

Business Process Analyst 2005-2009

Technical Team Lead 2000-2005

Nortel Networks, Ltd. 1998-2000

Raleigh, North Carolina

Remedy System Administrator (Contract to Hire)

Selected Education and Certification

Radford University

Bachelor of Science in Mathematics. Minor in Computer Science

Community College of the Air Force

Associate of Applied Science in Electronic Systems Technology

The George Washington School of Business

Carnegie Mellon Software Engineering Institute